Support
We're here to help you get the most out of ShopBeat.
Email us
For installation help, billing questions, bug reports, or feature requests:
support@shopbeat.appWe aim to respond within 1–2 business days.
Before you write
Include the following so we can help you faster:
- Your Shopify store domain (e.g.
your-store.myshopify.com) - A description of the issue or question
- Screenshots, if applicable
- Steps to reproduce the problem
Common questions
Many answers are covered on our FAQ, including who can see posts, whether ShopBeat affects your storefront, and how billing works.
Billing & cancellation
ShopBeat is billed monthly through Shopify. To cancel, uninstall the app from Settings → Apps and sales channels in your Shopify admin. Charges stop when the app is uninstalled.
Data & privacy requests
For questions about how we handle data, see our Privacy Policy. Shopify's mandatory GDPR webhooks are supported; shop data is deleted when you uninstall the app.
Emergency technical contact
For critical production issues, email support@shopbeat.app with [URGENT] in the subject line.